Familie Support

• How do I sync data across devices?+

  Sign in with the same account on each device. All shared family data (calendar, chores, grocery lists, etc.) syncs automatically in real time through Firebase.

• How do I invite family members?+

  Open the app, go to Family Settings, and tap 'Invite member'. Share the generated code or link with your family member — they'll need to install Familie and enter the code to join your group.

• Does Premium renew automatically?+

  No. Premium is a one-time $4.99 purchase — not a subscription. Once unlocked, all family members get unlimited photos, documents, and members forever.

• Can I transfer my account to a new phone?+

  Yes. Install Familie on your new device and sign in with the same email/Google/Apple account. Your data will sync automatically. Premium status is tied to your account and transfers with you.

• Where is my family data stored?+

  Family data is stored in Firebase Cloud Firestore (Google). Access is restricted to authenticated members of your family group. Data is encrypted in transit and at rest.

• Is my data sent to external AI servers?+

  No. The AI assistant runs entirely on your device using Apple Intelligence (iOS) or Google Gemma (Android). No prompts, responses, or family context ever leave your phone.

• How do I request a refund?+

  Refunds are processed by Apple or Google, not by us. Use reportaproblem.apple.com for iOS purchases or Google Play's refund portal for Android purchases.

• How do I delete my account?+

  Email us at support@johnben.xyz with your account email. See the Delete Account page for details on what gets deleted and what remains.

Common fixes to try before reaching out:

• — Data not syncing? Check your internet connection and pull to refresh the screen.
• — Can't log in? Make sure you're using the same email/provider you registered with. Try 'Forgot password' for email accounts.
• — App crashing on launch? Force-close the app, clear cache (Android), then reopen. If it persists, reinstall.
• — Photos not uploading? Check storage permissions in your device settings and verify you have sufficient free space.
• — AI assistant not responding? Ensure your OS supports on-device AI (iOS 18+ with Apple Intelligence, or Android with Gemma support) and your device has enough free memory.
• — Family member can't see shared data? Confirm they joined the correct family group and that their app is updated to the latest version.